Home and Mattress Revolution Reviews @ PissedConsumer

Ajai Bza

Tampa, Florida

Ms benjamin

May 20, 2013

i ordered furnitures from them on 03/08/2013 it is 05/20/2013 jacquelin gives me a different story every time at first the furnitures came damaged and she had to send it back 2 nd they had inspection 3rd the furnitures are on the port of tampa and they could not clear it cause the truck was not equipt to unload 4th she had an asthma attack and could not get to tampa port to get the furnitures. today is monday they will not answer their phone.i will not leave my $4150.00 for them.i am going to contact my bank to see if i can get my money back the woman even came to my house unannounced saying how sorry she is that she had just got out of the hospital and she looked like she was high on something

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1 comment

Guest-657162

May 28, 2013

these people still have not return my call from that furniture store. $4150.00 is a lot of money to loose they cash my check the same day at amscot since03/08/2013 now they will not answer their phone.

I have retained an attorny and i will see them in court.home and mattress furniture is bad buisness. People keep your money and dont even think twice going there these people needs to get short downn by the feds its all a scam

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Anonymous

Guest-332427

Tampa, Florida

Late furniture/no rtn call

Mar 20, 2013

i have been waiting on a sectional and dinette set for over a week, i have not gotten any rtn calls regarding the furniture or about my refund since they cannot deliver. I will be contacng BBB and ABCAction news regarding the service and unprofessionalism. i am very displeased with the service at this business and pray to GOD no one else will have to go through what i have been through with this copany. Kenny and his wife Jaqueline were very misleading and made no hesitations on taking my money knowing they could not deliver as promised. they are shiesty.

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Loss:

$1200

toliver d

Tampa, Florida

HOME AND MATTRESS REVOLUTION

Aug 04, 2012

I WAS IN THE STORE TRYING FOR THE 5TH TIME TO GET MY MONEY REFUNDED TO ME WHEN I REALIZED THAT THE EMPLOYEES WERENT EVEN GETTING PAID FOR THE HOURS THEY WORKED. I OVER HEARD AB OLDER LADY TELLING SOMEONE ON THE PHONE THAT NO ONE WAS GOING TO GET PAID THAT DAY WHICH WAS A FRIDAY. SHE WENT ON DURING THE CONVERSATION SAYING THAT THIS HAPPENS ALL THE TIME AND SHE WAS TRYING TO FIND ANOTHER JOB, SHE NOTICED ME LOOKING AND CLOSED THE DOOR THIS IS WHEN I REALIZED THAT THIS COMPANY IS TAKING MONEY FROM THE CUSTOMERS AND ACTUALY USING IT TO PAY THEIR OWN BILLS, THE OWNERS ACTUALY LIVE IN THE WAREHOUSE. I KNOW THIS BECAUSE I SAW ONE OF THEM COMMING FROM THE BATHROOM AREA WHERE THERE IS A SHOWER. HE WAS IN A TOWEL AND WENT THROUGH THE WAREHOUSE DOOR.I ASKED ONE OF THE WAREHOUSE GUYS WHY HE WAS GOING AROUND IN A TOWEL AND HE TOLD ME THE OWNERS BECAME HOMELESS AND LIVED IN THE WARE HOUSE. THIS IS A POORLY RUN BUSINESS, AND A TOTAL RIP OFF. I HAVE BEEN IN CONTACT WITH STEVE ANDREWS AT NEWS CHANNEL 8 IN TAMPA, WE HAVE TALKED TO ONE OF THEIR DELIVERY PEOPLE AND ALSO A WOMAN FROM THE FRONT OFFICE, WE WILL BE PUTTING TOGETHER A CLASS ACTION LAWSUIT INVOLVING 24 CUSTOMERS 2 OF THIER VENDORS AND 2 EMPLOYEES. THIS ACTION WILL DEFINATELY SHUT THESE *** BUCKETS DOWN. THEY WILL BE SORRY THEY EVER CROSSED ME AND TOOK MY MONEY .

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Loss:

$250

2 comments

Guest-603341

Feb 03, 2013

Would like to know how to get involved as well. And would like to know what happend with the class action lawsuite.

Because some how they are still open. Putting on there front of being good people.

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denniswilliams

Tampa, Florida

Bad return policy

May 30, 2012

I went to Home and Mattress to buy my entire house, I went in on a Thursday, It took seven hours to choose my entire house of furniture, over three days, I was quite happy and found exactly what I want . Then I was told it would take ten days, but I was so very excited about moving in my first home and wanted it done right away and this ten day period of time would be too long to wait to receive my furniture, I told them this and they assured me if the proper time is given t o get everything it will all arrive unbroken under warrantee, and if I rush the order things might be out of stock they have to get stuff from all over and it will be assemble carefully without rushing and damaging the furniture. Blah balh balh, I placed the order and paid for it on my credit card and was given the receipt with all my items as I kept looking at the ten days the more depressed I was feeling and I went home that night and could not sleep realizing that I will have to look at my empty house, I took the day of the next day and the next day and the next day, I went to Badcook, Rooms to go and Kanes, I bought anything that could be delivered to my house tomorrow, it did not matter what it really looked like or even the colors, I just wanted it now, I can't believe a few days before I spent six hours choosing the right color and the right shape and size and measuring everything and concern with every detail , I went form that to what can you deliver tomorrow. I was so excited that I got some of my furniture but them found out what the first store told me that stuff might be out of stock or arrive broken or get damaged in assembly, it is like the people at mattress revolution jinks me because everything they mention happened . So now I went back to each company and changed it out for other stuff they could deliver. All three company have my money including Mattress Revolution. it is now ten days and I have most of my other furniture, I was using my credit card so I did not miss the money, but Mattress Revolution called me on Friday to set up delivery. well I forgot all about them in the frenzy to get my home decorated, I refused delivery and told them I want my money back and they won't give me my money back and if they do they want to charge me 5% restocking fee, for them returning the product back to their company they bought it from.

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4 comments

Guest-1036903

Sep 21, 2015

Well, no offence, but it sounds like you were in the wrong by being impatient and not cancelling your order with the first company. A lot of stores have a restocking fee for that very reason. I am sorry, but you have to right to complain

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Basma Dwi

Tampa, Florida

No Problems For Me!

May 07, 2012

I had read these reviews before going to this store and asked them why they had so many bad reviews, after getting great service and prompt delivery. Seems the reviews were posted during the time the store was closed for 6 months during renovations. They felt it was a malicious attack by their competition to hurt their business. I've heard of this happening, other friends of mine that have businesses are having the same issue and is why I make my own analysis of a store and their services. You can trust this store to deliver, but don't take my word for it, go in and see for yourself.

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Loss:

3 comments

Guest-603347

Feb 03, 2013

yes either this person is one of the few lucky ones that they actually did what they were suppose to do or they are some one that works there. Wich is what is sounds like.

Cause what competition do they even have? There is not other furniture stores even by them. And I dont think any other stores would waste there time trying to hurt there store. They do a pretty good job of that them selfs.

They can hardly keep it open as it is.

With what they do to customers and with the recent arrest. So trust they are very evil people and are just good at hiding it.

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swjiv J

Tampa, Florida

Pissedconsumer.com

Apr 30, 2012

pissedconsumer.com is in violation of using company names to promote their leads. They have let people post content that is not verified to be true. This damages each company greatly and will be of consequence if they do not remove unverified complaints. Personally we have investigated the complaints from this posts and others pissedconsumer.com has done on this company. What we have verified is this company was not even open during any of the complaints posted here. If you are with pissedconsumer.com please remove all the unverified complaints before litigation. They are damaging to this company and are not even from actual customers.

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Loss:

$50000

3 comments

Guest-479354

May 12, 2012

These are real consumer complaints. Give me my refund and I will post that we came to a resolution. The store was open in March of last year!

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Anonymous

Guest-255073

Lexington, Kentucky

Need witnesses

Feb 15, 2012

I have already listed a complaint on here regarding Home and Mattress Revolution. This time Id like to put the word out there that I need witnesses. Ive been to mediation twice with this company and now waiting on my court date. This all started in May of 2011, broken promises with delivery dates, damaged furniture, had to pick up my own furniture which was told they would replace and here its now Feb. 2012. They wont answer phones, return phone calls, give my money back, nor replace my items. I plan to take this to the end. Theyve done alot of customers wrong and to the best of my knowledge nothing has been done. Im doing all that i can but can use some backup. If youve experienced what i have from this com. please contact me at cynautumn@***.com. thx.

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4 comments

Guest-461295

Apr 05, 2012

Oh and my purchase was back in March 2011 and they still are benefiting from my hard earned $1200

Do not buy from these people, look at all their complaints in the BBB department.

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Ibrahima Tjq

Tampa, Florida

I paid for a product n may that i have not received

Sep 29, 2011

I PAID N FULL FOR A TABLE BACK IN MAY ITS SEPTEMBER AND IM STILL TAPPING MY FINGES WAITING. THEY HAVE ALL EXCUSES NO TRUCK TO DELIVER THEY ARE DELIVERING OUT OF ONE OF THE EMPLOYEES VAN. DONT SPEND YOUR HARD EARNED MONEY WITH THIS COMPANY. U WILL NEVER GEY YOUR MONEY BACK NOR WHATEVER U ORDER. I GO IN THEIR PITCH A FIT RUN ALL THE CUSTOMERS OFF WITH NOTHING BUT THE TRUTH. THEY ARE RIPPPPPPPPPPPP OFFFFFFFFS! THEY ALWAYS HAVE SOME POOR EXCUSE AS TO WHY U HAVENT RECEIVED YOUR MERCHANDISE AND THEN ALL THE EMPLOYEES HAVE *** FACES.

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Loss:

$535

2 comments

Guest-390118

Dec 12, 2011

I have mediation with this co. jan.

17th at 9:00am in rm. 208 in the court house if youd like to attend

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Anonymous

Guest-224481

Tampa, Florida

Zero customer service, and lies.

Aug 30, 2011

I ordered from this company having read bad reviews because the furniture was inexpensive, and what I needed fot the short term. I placed the order on 8/26/11, having been told it would arrive in 7 to 10 business days, I hoped for the best. I called on 8/6, and was told the order was due 8/10. I called 8/11, and was told it was due the next week. I asked for my salesman to find out an exact date, and call me back. He promised he would. Never received a call until the order finally arrived on 8/23. I was not offered an explanation or an apology. These people actually have a jar on the their office desk that says, "Ashes of problem customers." I ask you, what is wrong with that picture. Zero customer service.

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1 comment

Guest-390120

Dec 12, 2011

I have mediation with this co. jan.

17th at 9:00 am in rm.

208 in the ct. house if youd like to attend

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Cindy B Jjb

Tampa, Florida

Cant get my order right and damaged furniture

Jun 18, 2011

May 15, ordered from Home and Mattress Revolution. 7-10 days, its now June 18..They dont answer their phone..no returned phone calls..Dont show or call when they were suppose to..Sceduled 6 delivery times. Showed once with wrong items..Finally went to pick up myself and items are damaged..Owner Jacquiline wants nothing to do with me and stated she wants to wash her hands of me and put me in some other employees hands. Will not return money. Their full of excuses of why you dont get your items. Very unprofessional.not even accredited with BBB.

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4 comments

Cindy B Jjb

Feb 16, 2012

Chanel 8 called BBB and this co. can no longer be with the BBB because there rating was an "F".

I have a printout of it to take to court with me.

Ive recently posted that id like to have some witness to appear in court with me. contact me at cynautumn@***.com

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sassytonia

Tampa, Florida

Did not deliver on time or the rite product orderd

Jun 02, 2011

We ordered a mattress from this place on 5/5/11. We were promised a delivery within 7-10 business days and up to three days for inspection. After numerose calls and nobody calling back or calling to set up a delivery date. We finally recieved one on 6/1/11 That was the wrong one. After being told ours was sent to another house and that we would have to get it delivered in the morning. Well, we got what was suppose to be ours? (used) It was the wrong model. I called the manufacture to confirm this and was told by them that that model was discontiued. I went back to the store to confront these people and was then told that they knew it was discontinued and that the one we got was a substatute model. It was way off from what we ordered. So she offered a choice of substatutes and we were promised it delivered between 4:oopm And 6:30. It is now 8:30 and no mattress or answer from them. They are open till 9:00 but don't anwer there phones apperantly? And we also saw them wrap up a used mattress and sent that out for delivery for some one else and we confronted them on that issue as well. So double check your items if you for some resone choose these poeple.

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1 comment

Guest-390111

Dec 12, 2011

I have mediation with this co. jan.

17th at 9:00am in room 208 in the ct. house if youd like to attend

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deena Arl

Tampa, Florida

Broken Promises

Jun 06, 2011

First, this place is very deceiving in its appearance. The display is alluring and they are located at the home of store that had a good reputation many years ago. We ordered two mattress sets and when they didn't deliver, we had to show up unannounced twice and be irate in order to get a response. They did not want to give a refund even though the mattress was extremely late. I eventually got a refund on one mattress and they magically discovered the other one was sitting in their store. They had several excuses about why we didn't receive our product and why they didn't even have record of what product we ordered! They do not follow through with the time frame, keep customers waiting and don't answer phone and messages. They have an unprofessional environment. Take your money elsewhere.

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2 comments

Guest-390124

Dec 12, 2011

I have mediation with this co. jan.

17th at 9:00am in rm.

208 at the ct. house if youd like to attend

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bmaldonado M

Tampa, Florida

STILL WAITING AFTER 3 months !

May 19, 2011

OMG! These people are TERRIBLE! I placed an order for several items in februaury . I was told the items would be delivered in 7-10 days and . I didnt get it until almost 2 months later. They didnt even fill the order correctly. They brought the wrong stuff and now here we are MID MAY and still NOTHING.... I have a bed that they gave me as a loaner, IN THE WRONG COLOR! WTF? These people are bad business, THIEVES if you ask me. I want to go in the store and tear up all their ***...These people are crooks, BEWARE...

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Loss:

$3000

2 comments

Guest-459844

Apr 02, 2012

u r a LIER BJ!!! they gave u all types of free stuff u got one *** of a Discount an u also brought in 3 friends a all (5) five of ur baby DADDY to pay 4 for ur stuff that was those mens $ to be returned to them not u but non the less they didn't come threw with ur oldest"s bed an ur lil bad *** klids did tare *** up !!!!!

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Anonymous

Guest-175482

Tampa, Florida

DO NOT ORDER FROM THIS COMPANY

Aug 28, 2010

We were looking to save some money and was advised about a company from a friend located in Tampa. They are really nice until you pay them. We ordered 4 items on 6/29/2010 and it it now 8/28/2010 and only received 2 and a half. When they are supposed to deliver your items it doesn't come. They don't call you to advise you of anything. I called to get a refund and I was told that I can not cause she already placed the order, the only problem with that is I was told that a month later. I am suppose to get my items today, lets see if that happens. The company name use to be Half National Mattress, it is now called Home and Mattress Revolution USA located on 2010 E. Bush Blvd Tampa, Fl 33612.

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33 comments

Guest-534905

Aug 28, 2012

ITS ALL TRUE!!!!!! ALL OF IT!!!

DON'T BELIEVE JACQUELINE HER AND HER HUSBAND LIVE IN THE BACK OF THE STORE.. THEY ARE HOMELESS AND THEY USE THERE STORE FRONT AS A ATM!!! THEY DON'T PAY THERE ASSOCIATES AND ANYTHING YOU ORDER YOU WILL NOT RECEIVE.. THEN TO POT THE CHERRY ON THE TIP OF THE ICE CREAM THEY CALL THE POLICE ON YOU WHEN YOU GET UPSET AND TELL YOU THAT YOUR NOT GETTING YOUR MONEY BACK!!!!

YOU ARE EXTREMELY FOOLISH IF YOU SPEND YOUR HARD EARNED MONEY THERE.. KENNY AND JACQUELINE ARE FOREIGNER THUGS AND THIEVES THAT SET UP SHOP IN THE GHETTO OF TAMPA TO ROB THE POOR PEOPLE OF ANYTHING THEY HAVE.. I HAVE BEEN ROBBED DISRESPECTED DISMISSED RIDICULED MISTREATED AND HAD THE POLICE CALLED ON ME... REFUNDS WILL NEVER COME NEVER THERE IS NO REFUNDS SHE IS A SNAKE DID I MENTION THEY LIVE IN THE BUILDING BECAUSE THEY LOST THERE HOME!!!!

BBB GIVES THIS BUSINESS A F RATING!!!! IF THAT'S NOT ENOUGH TO DRIVE CONCERNS THEN READ THE REVIEWS... READ THEM ALL... WHY WOULD I OR ANYONE ELSE WAIST THERE TIME WRITING ABOUT THIS IF IT WASN'T THE TRUTH...

THEY ARE THE MOST WONDERFUL PEOPLE IN THE WORLD WHEN YOU GIVE THEM THE CASH.. AFTER THAT EXPECT NO MERCHANDISE!!!

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Home and Mattress Revolution

We are currently gathering insights to provide in-depth statistics

Ms benjamin

Late furniture/no rtn call

HOME AND MATTRESS REVOLUTION

Bad return policy

No Problems For Me!

Pissedconsumer.com

Need witnesses

I paid for a product n may that i have not received

Zero customer service, and lies.

Cant get my order right and damaged furniture

Did not deliver on time or the rite product orderd

Broken Promises

STILL WAITING AFTER 3 months !

DO NOT ORDER FROM THIS COMPANY

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